Support Ukraine during the Russian invasion. You can make a donation on the website of the "Come Back Alive" Foundation

Support Ukraine during the Russian invasion. You can make a donation on the website of the "Come Back Alive" Foundation

Support

The Service Center accepts requests through the HelpDesk customer service system. With each request, a ticket with a unique number is generated, in response to which you will be offered actions to fix the problem remotely. If it is not possible to remotely resolve the issue, the service employee will send an act form to the ticket for filling out and the delivery address.

Create an appeal

To send your request to technical support, use the communication channel convenient for you (Telegram/Email)

Get an answer

After contacting support, a specialist will conduct remote diagnostics and provide you with an answer if possible

Send to the service

If it is not possible to solve the problem remotely, the support specialist will provide a form to fill out and coordinates for sending to the service

We guarantee our products with a 24-month warranty period and post-warranty product repair. An additional agreement on an extended warranty period can be concluded separately. If the product stops working during this specific warranty period, the product can be: repaired, replaced with a new product, replaced with a similar product with the same functionality in the event that the original product is discontinued.
All batteries are covered by a 6-month warranty period; interface cables are not covered by the warranty.

Support service contacts

Support department